T&Cs
Business Name: 247 Airport Cars Ltd
Phone Number: 02071129113
Website: https://247airportcars.com/
Registered Office: Office 9a, Endeavour House, 2 Cambridge Road, Kingston Upon Thames, London, KT1 3JU
Effective Date: 21 November 2022
These Terms and Conditions govern all services provided by 247 Airport Cars Ltd and set out the rights, obligations, and responsibilities of both the company and the customer. By booking a journey with us, the customer agrees to abide by these terms.
1. General Provisions
1.1 Compliance – All bookings and journeys are subject to UK Private Hire laws, regulations, and licensing requirements, including those set by Transport for London (TfL).
1.2 Acceptance of Terms – By booking with 247 Airport Cars Ltd, the customer agrees to these Terms and Conditions.
1.3 Amendments – We reserve the right to amend these Terms and Conditions at any time without prior notice.
2. Bookings
2.1 Booking Confirmation – All bookings are subject to final confirmation via email, text message, or phone call. An automated system response alone does not confirm a booking.
2.2 Advance Payments – Bookings originating outside our regular service area or for high-value journeys may require advance payment.
2.3 Accuracy of Details – It is the customer’s responsibility to provide accurate booking details. We are not liable for errors caused by incorrect information provided at the time of booking.
2.4 Special Requests – Any specific vehicle or driver request is subject to availability and not guaranteed.
3. Pricing and Payments
3.1 Fare Estimates – The fares displayed on our website are estimates and subject to change based on factors such as route variations, traffic conditions, and additional charges.
3.2 Fixed Fares – Fixed prices apply to certain routes, including London airport transfers, unless deviations occur.
3.3 Additional Costs – Customers are responsible for paying additional costs, including parking charges, tolls, congestion charges, and waiting time.
3.4 Waiting Time Charges – Waiting time is chargeable at £7 per 15 minutes. For airport pickups, waiting charges apply 60 minutes after flight landing or 10 minutes after a pre-arranged pickup time.
3.5 Payment Methods – Payments can be made by cash, credit/debit card, or pre-approved account.
3.6 Refunds – Refunds are subject to our cancellation policy and will be processed within 7–10 business days.
4. Cancellations and Refunds
4.1 Cancellation by Customer –
More than 24 hours before pickup: 20% cancellation charge applies.
Less than 24 hours before pickup: 80% cancellation charge applies.
If the driver is en route: Minimum £5 or 50% of the fare is non-refundable.
4.2 Cancellation by the Company – We reserve the right to cancel any booking for reasons including, but not limited to, force majeure events, licensing requirements, or customer misconduct.
4.3 No-Show Policy – If the passenger fails to arrive at the pickup location within 30 minutes of the scheduled time (or within 60 minutes for airport pickups), the booking will be considered a no-show, and no refund will be provided.
5. Passenger Responsibilities
5.1 Conduct – Passengers must behave appropriately and refrain from anti-social behavior. Any misconduct may be reported to authorities.
5.2 Luggage and Belongings – Passengers are responsible for their belongings. We accept no liability for lost, damaged, or stolen property.
5.3 Seatbelts – All passengers must wear seatbelts at all times, in accordance with UK road safety laws.
5.4 Food and Drinks – Consumption of food and beverages is not permitted in the vehicle unless otherwise agreed.
5.5 Alcohol and Drugs – Passengers under the influence of alcohol or drugs may be refused travel without a refund.
5.6 Vehicle Cleanliness – A cleaning charge of £100 applies for soiling or damage to the vehicle interior.
6. Driver Responsibilities
6.1 Licensing and Insurance – All our drivers are licensed and insured in compliance with TfL Private Hire regulations.
6.2 Right to Refuse Service – Drivers may refuse service if passengers are deemed a safety risk or behave inappropriately.
6.3 Route Selection – Drivers will choose the most efficient route unless the customer requests a specific route.
6.4 Vehicle Condition – Drivers must ensure their vehicles are roadworthy, clean, and compliant with all legal requirements.
7. Special Journeys and Services
7.1 Airport Transfers – Customers must provide flight details for accurate pickup times. We are not responsible for missed flights due to delays beyond our control.
7.2 Minibus and Group Bookings – Pre-payment is required for minibus and multiple vehicle bookings. Cancellation charges apply.
7.3 Wedding and Event Bookings – Special terms apply for wedding car hire, and a 100% cancellation fee applies if canceled within 24 hours of the event.
7.4 Courier Services – Age-restricted items such as alcohol and tobacco will not be delivered without valid ID verification.
8. Liability and Disclaimers
8.1 Service Availability – We strive to provide timely service but cannot guarantee availability during peak hours, adverse weather, or road closures.
8.2 Force Majeure – We are not liable for delays, cancellations, or losses caused by events beyond our control, including extreme weather, strikes, or government actions.
8.3 Accidents and Delays – We are not responsible for losses or damages arising from accidents, mechanical failures, or road delays.
8.4 Compensation – Any claims for compensation must be submitted in writing within 14 days of the incident.
9. Account and Corporate Bookings
9.1 Invoicing – Business account invoices are payable within 14 days. Late payments may incur interest at 8% per annum under the Late Payment of Commercial Debts Act.
9.2 Security of Account – Clients are responsible for the security of their account details.
9.3 Administration Fees – A 12.5% administration fee applies to invoices, which may be reduced to 6% for direct debit payments.
10. Lost Property
10.1 Storage and Disposal – Lost property will be retained for three months. Unclaimed items will be donated or disposed of.
10.2 Collection – Customers must provide proof of ownership before reclaiming lost items.
11. Complaints and Dispute Resolution
11.1 Filing a Complaint – Complaints must be submitted in writing via email or post within 7 days of the journey.
11.2 Resolution Process – We will investigate complaints within 14 days and aim to resolve disputes amicably.
11.3 Legal Jurisdiction – These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be settled in UK courts.
12. Miscellaneous
12.1 Privacy Policy – Personal data will be handled in accordance with GDPR regulations and our Privacy Policy.
12.2 Severability – If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
By booking a journey with 247 Airport Cars Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions.